Privacy Policy

Last updated: December 15, 2024

Introduction

AyurVnova Wellness Pvt. Ltd. ("AyurVnova," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.

By accessing or using our services, you agree to the practices described in this policy. If you do not agree, please refrain from using our website or services.

Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, shipping address, billing address, and payment details when you place an order or contact us.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, time spent, and referring URLs.
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience, analyze trends, and administer the website.
• Communication Data: Records of your correspondence with us, including emails, chat messages, and customer support inquiries.

How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders, including shipping and payment processing.
• To communicate with you about your orders, account, and promotional offers (with your consent).
• To improve our website, products, and customer experience.
• To comply with legal obligations and enforce our terms.
• To detect, prevent, and address technical issues or fraudulent activity.

Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Trusted third parties who assist in payment processing, shipping, analytics, and customer support.
• Legal Authorities: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. These may include essential cookies for site functionality, analytics cookies to understand usage patterns, and marketing cookies to deliver relevant advertisements. You can manage cookie preferences through your browser settings.

Data Security

We implement industry-standard security measures to protect your data, including SSL encryption for transactions, secure servers, and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a data protection authority.

Children's Privacy

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: support@ayurvnova.com
Phone: +91 85279 30649
Address: AyurVnova Wellness Pvt. Ltd., RZ-66, C Block, Tower-6, Deepak Vihar, Najafgarh, Delhi – 110043, India